Terms and Conditions for Man and Van Maida Vale Services
These Terms and Conditions set out the basis on which Man and Van Maida Vale provides moving, transport, and related assistance services within the United Kingdom. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. They are designed to make the service clear, fair, and lawful for both parties. These terms apply to domestic and commercial customers unless a separate written agreement states otherwise. References to we, us, and our mean the service provider, while you and your refer to the customer or the person acting on the customer’s behalf.
Our service may include loading, unloading, lifting, transport, furniture handling, single-item delivery, collection, disposal support, and related labour agreed at the time of booking. The exact scope of the job will depend on the information provided by you and the quotation accepted. We aim to provide a reliable man and van service, but all work is subject to availability, legal compliance, vehicle suitability, and the condition of the items being moved. These terms should be read carefully before confirming any reservation.
A booking is only considered confirmed when we accept it, whether verbally, by message, email, or another written method. Any quotation is based on the information supplied at the time of enquiry, including the size and number of items, access conditions, collection and delivery points, parking restrictions, stairs, lifts, time windows, and any special handling requirements. If any of this information is inaccurate or incomplete, we may revise the quotation, adjust the vehicle size, alter staffing requirements, or decline the job if safe completion is no longer practical. A Man and Van Maida Vale booking is therefore conditional on the accuracy of the details you provide.
We reserve the right to refuse or cancel a booking where the goods are illegal, hazardous, unsafe to transport, excessively heavy beyond agreed limits, or likely to damage property without suitable protection. We may also refuse a job if access is not as described, if the vehicle cannot safely reach the location, or if there is a risk to our team, the public, or your belongings. In some cases, we may require photographs, inventory details, or confirmation of floor level and access before accepting the work. Our man with a van services are provided in good faith, but safe working practices always take priority.
Once your booking is accepted, you are responsible for ensuring that the collection and delivery locations are ready at the agreed time. This means items should be packed suitably, paths should be clear, and any building rules, parking permissions, lift access, or loading restrictions should be arranged in advance. 
If delays occur because access is blocked, parking is unavailable, or the goods are not ready, waiting charges may apply. We may also need to reschedule if the delay affects our route or other confirmed jobs. Where possible, we will try to remain flexible, but this cannot be guaranteed.
It is your duty to ensure that the items being moved are lawful to carry and are properly declared to us if they are fragile, valuable, unusually large, or require special care. You must also ensure that no prohibited goods are included in the consignment. This includes, without limitation, firearms, explosives, stolen goods, illegal substances, and any other item whose transport would breach the law or pose a safety risk. If such items are presented, we may stop the job immediately and, where necessary, inform the relevant authorities.
Payment terms will be agreed at booking or at the point of quotation acceptance. Unless stated otherwise, payment is due on completion of the service or before unloading, depending on the arrangement confirmed in advance. We may request a deposit for larger moves, urgent bookings, or jobs involving vehicle reservation, specialist labour, or significant administration. A Man and Van Maida Vale service may be paid by bank transfer, card, cash, or another approved method. We are not obliged to begin or continue work if payment arrangements have not been met.
All prices are based on the service details supplied and may be affected by changes to the scope of work, waiting time, congestion, extra mileage, parking charges, congestion-related costs, additional handling, or the need for further labour. Where a fixed price has been given, it applies only to the originally described service. Where an hourly rate is used, charging starts when the job begins and ends when the job is completed, including reasonable travel time if stated in the quote. Any additional costs will be explained as soon as reasonably practicable. If an invoice is issued, payment must be made by the due date shown on the invoice.
Cancellations must be made as early as possible. If you cancel after a booking has been accepted, we may charge a cancellation fee to cover costs already incurred, including vehicle allocation, labour planning, and lost opportunity. The amount of any charge will depend on the timing of the cancellation and the type of booking. Short-notice cancellations, particularly those made on the day of service or shortly before arrival, may attract a substantial charge or the full agreed fee if the booking could not reasonably be reallocated. A man and van hire reservation is treated seriously once confirmed.
If we have to cancel due to circumstances beyond our control, such as severe weather, road closures, vehicle breakdown, staff illness, or an emergency, we will try to offer an alternative date or a substitute arrangement where practical. We will not be responsible for losses caused by such events if they were outside our reasonable control. If you are late or absent and we are unable to complete the service, the booking may be treated as cancelled by you and charges may still apply. Any refund, if due, will be limited to the amount agreed after deduction of reasonable costs already incurred.
Our liability is limited to the extent permitted by law. We will take reasonable care when handling your property, but we are not liable for pre-existing damage, defects, items inadequately packed by you, or losses arising from inaccurate information provided in relation to the items or access conditions. You are responsible for ensuring that fragile goods are properly protected unless we have expressly agreed in writing to pack or crate them. We are also not liable for loss of earnings, missed appointments, indirect loss, or consequential damage arising from delay, unless the law requires otherwise.
Where we are legally responsible for loss or damage to goods, our liability will normally be limited to the lower of the repair or replacement cost of the affected item, or the value reasonably attributable to the loss, subject to any agreed cap stated in the quotation or invoice. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. You are strongly advised to insure valuable items separately if their replacement value is significant. This is an important part of using a man and van service UK provider responsibly.
We expect all waste-related work to comply with applicable UK waste regulations, including the duty of care requirements that apply to the handling, transport, transfer, and disposal of controlled waste. If your booking involves the removal of waste, unwanted items, or household or commercial refuse, you confirm that you are authorised to transfer those items and that they are not hazardous unless specifically agreed and lawfully managed. We may ask for details about the waste type, origin, and destination, and we may refuse waste that cannot be handled lawfully or safely.
Where waste collection or disposal support is included, you remain responsible for ensuring that the waste is described accurately. We may transport waste only to licensed facilities or other authorised locations. If the waste contains prohibited, dangerous, clinical, electrical, chemical, or contaminated materials, you must disclose this in advance. Additional charges may apply where special treatment, segregation, or documentation is required. If you fail to disclose relevant information and the material causes a breach of law or incurs extra cost, you will be responsible for those losses and any resulting penalties. This applies equally to man with a van collections that include clearance or disposal work.
In providing our services, we may use subcontractors or additional staff where needed to complete the work efficiently and safely. Any subcontractor will be instructed to work in accordance with these terms and applicable law. We may also take photographs before, during, or after the job for operational, evidential, insurance, or dispute-resolution purposes. Such images will be used only for legitimate business purposes and in accordance with data protection laws, where applicable. You agree that reasonable operational records may be kept to support invoicing, insurance, and compliance.
If any part of these terms is found to be unlawful, invalid, or unenforceable, that part shall be interpreted or removed only to the extent necessary, and the remaining provisions will continue in full force. No failure or delay by us in enforcing any right shall be treated as a waiver of that right. Any variation to these terms must be agreed in writing. The fact that we may agree to a temporary exception on one occasion does not mean that we must do so again in the future.
We may update these terms from time to time to reflect changes in law, operational practice, or the services we offer. The version in force at the time your booking is confirmed will normally apply to that booking unless a later written agreement states otherwise. Customers are encouraged to review the terms before each new reservation. By proceeding with a booking, you acknowledge that you have read and understood the applicable conditions for your man and van arrangement.
Any dispute should first be raised promptly so that we can attempt to resolve it in a fair and practical manner. We prefer to address concerns directly and in good faith before they escalate. If an agreement cannot be reached, the matter may proceed under the applicable legal processes described below. Timely communication helps protect both parties and may reduce unnecessary cost or inconvenience. This approach is part of the professional service standard expected from Man and Van Maida Vale.
The governing law of these Terms and Conditions is the law of England and Wales. Any dispute arising from or connected with the service, the quotation, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law requires otherwise. If you are booking on behalf of a business, you confirm that you have authority to bind that business to these terms. These provisions apply whether the service is a one-off move, a scheduled collection, or a repeat transport arrangement.
By confirming a booking with our Man and Van Maida Vale service, you agree that you have the authority to instruct the work, that the information you have given is accurate, and that you accept the commercial and legal conditions set out above. If you do not agree with any part of these terms, you should not proceed with the booking. We aim to provide a professional, lawful, and transparent service, with clear obligations on both sides and a practical approach to every move.