Man and Van Maida Vale Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Maida Vale provides removal and related services within the United Kingdom. By making a booking, using our quotation service or instructing us to carry out any work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Customer means the person or business requesting and paying for the services.

Company means Man and Van Maida Vale, the provider of the services.

Services means any removal, man and van, transport, loading, unloading, packing, unpacking, or related activities carried out by the Company.

Goods means any items, belongings, furniture, equipment, or other property which the Company agrees to move, transport or handle.

Booking means a confirmed request for services accepted by the Company, whether made online, by message, or in writing.

2. Scope of Services

The Company provides man and van and removal services for domestic and commercial customers within the United Kingdom. Services may include collection, transport and delivery of Goods, as well as optional loading, unloading, packing and unpacking, where agreed in advance.

The Company will perform the Services with reasonable care and skill, in accordance with these Terms and Conditions and any specific instructions agreed in writing before the Booking is confirmed.

3. Booking Process

3.1 Quotations

Any quotation provided by the Company is based on the information supplied by the Customer, including the addresses, access conditions, volume and nature of the Goods, and any special requirements. Quotations are normally provided as estimates and may be subject to adjustment if the information given is inaccurate or incomplete.

Unless otherwise stated, quotations do not include insurance, packing materials, assembly or disassembly of furniture, disposal of waste, parking fees, congestion charges, tolls or any fees charged by third parties.

3.2 Making a Booking

A Booking is only confirmed when the Company has accepted the Customer's request and, where required, received any applicable deposit or prepayment. The Customer is responsible for checking that all details on the confirmation, including dates, times, addresses and service requirements, are correct.

The Customer must inform the Company of any matters that may affect the performance of the Services, including limited access, stairs, lifts, parking restrictions, low bridges, narrow roads, or Goods of unusual size, weight or value.

3.3 Changes to a Booking

Any changes to a Booking, including date, time, addresses or the scope of work, must be requested as early as possible. The Company will use reasonable efforts to accommodate changes, but cannot guarantee availability. Changes may result in an adjustment to the quotation or total price.

4. Charges and Payments

4.1 Pricing

Charges for the Services may be based on an hourly rate, a fixed price, or a combination of both, as specified at the time of Booking. The Customer will be informed of the applicable pricing basis before confirming the Booking.

Additional charges may apply for waiting time, extra labour, additional journeys, congestion charge zones, parking fees, tolls, difficult access, or delays caused by the Customer or circumstances under the Customer's control.

4.2 Deposits and Prepayments

The Company may require a deposit or full prepayment to secure a Booking. Where a deposit is requested, the Booking will not be treated as confirmed until the deposit has been received by the Company.

4.3 Payment Terms

Unless agreed otherwise in writing, all charges are payable on completion of the Services on the day of the move. For longer jobs or commercial work, the Company may agree alternative payment terms, which will be confirmed before the Services commence.

If payment is not made when due, the Company reserves the right to charge reasonable interest on overdue amounts and to suspend or cancel any further Services until all outstanding sums are paid in full.

5. Cancellations and Postponements

5.1 Cancellation by the Customer

If the Customer needs to cancel a Booking, notice must be given as early as possible. The following cancellation charges may apply, unless otherwise agreed in writing.

Where more than 48 hours' notice is given before the scheduled start time, any deposit may be retained as an administration fee or applied to a rebooked date at the Company's discretion.

Where between 24 and 48 hours' notice is given, the Company may charge up to 50 percent of the estimated cost of the Services.

Where less than 24 hours' notice is given, or if the Customer fails to be present at the collection address at the agreed time, the Company may charge up to 100 percent of the estimated cost of the Services.

5.2 Postponements

Requests to postpone a Booking will be treated as a cancellation and rebooking. The Company will attempt to accommodate requests to change the date or time, subject to availability, and may apply all or part of any deposit to the new Booking, at its discretion.

5.3 Cancellation by the Company

The Company may cancel a Booking where it is unable to perform the Services due to circumstances beyond its reasonable control, including severe weather, accidents, road closures, vehicle breakdowns or staff illness. In such cases, the Company's liability will be limited to returning any deposit or prepayment received, and it will have no further liability for any indirect or consequential loss.

6. Customer Responsibilities

The Customer agrees to.

Ensure that all Goods are properly packed and prepared for transport, unless the Company has expressly agreed to provide packing services.

Obtain all necessary permissions, permits and consents for parking, loading and unloading at the collection and delivery addresses.

Provide clear and safe access to the premises, including the removal of any obstacles that may impede the Services.

Be present or represented during the collection and delivery of Goods to provide instructions and to check that all required work has been completed.

Ensure that all Goods to be moved are clearly identified, and that no items are left behind unintentionally.

7. Goods Not Accepted for Transport

The Customer must not include in the Goods any of the following items, unless expressly agreed in writing by the Company.

Explosive, flammable or hazardous materials, including gas cylinders, fuels, chemicals, paints or solvents.

Perishable goods, food or plants that may deteriorate during transport.

Animals or live creatures.

Valuable items such as cash, jewellery, watches, precious metals, important documents, artwork or antiques of high value.

The Company accepts no responsibility for the loss of or damage to any prohibited items included in the Goods without its prior written consent.

8. Waste and Rubbish Removal

8.1 Waste Regulations

The Company operates in compliance with relevant UK waste regulations. The Company is not a general waste carrier and will only remove waste or rubbish where this has been expressly agreed in advance and is lawful and safe to do so.

8.2 Prohibited Waste

The Company will not collect, transport or dispose of hazardous waste, clinical waste, contaminated materials, or any items prohibited by law. The Customer is responsible for ensuring that any waste presented for removal is lawful, safe and suitable for transport.

8.3 Disposal Charges

Where the Company agrees to remove waste, additional charges may apply for disposal, tipping fees or specialist handling. Such charges will be notified to the Customer as part of the quotation or as soon as reasonably practicable once known.

9. Liability and Insurance

9.1 Standard Liability

The Company will take reasonable care of the Goods while they are in its custody and control. However, the Company will only be liable for loss of or damage to Goods caused by its negligence or breach of contract, subject to the limitations set out in these Terms and Conditions.

9.2 Limits on Liability

Unless otherwise agreed in writing, the Company's liability for loss of or damage to Goods is limited to a reasonable amount per item and per job, having regard to the nature and value of the Goods and the charges for the Services. This limitation reflects the fact that the Company is not providing full insurance cover for high value items.

The Company will not be liable for.

Loss or damage arising from inherent defects in the Goods, including wear and tear, leakage, unstable construction or defective packing provided by the Customer.

Loss or damage to fragile or delicate items that have not been packed to a reasonable standard.

Loss or damage where Goods have been moved against the Company's advice or where the Company has not been allowed to properly protect items.

9.3 Indirect and Consequential Loss

The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of income, loss of opportunity, loss of contracts, or any costs arising from delay or failure to perform the Services, except where such loss cannot lawfully be excluded.

9.4 Claims

The Customer must inspect the Goods at delivery and promptly notify the Company of any visible damage or missing items. Any claim for loss or damage must be made in writing within a reasonable time, and in any event no later than seven days after completion of the Services. The Customer must provide sufficient details and evidence to enable the Company to investigate the claim.

10. Access, Parking and Delays

The Customer is responsible for arranging suitable parking for the Company's vehicles at both collection and delivery locations, including obtaining any permits required. The Customer will be liable for any parking charges or fines incurred as a result of inadequate or incorrect instructions.

If access is restricted or significantly different from that described at the time of the quotation, the Company may charge additional fees for extra time, labour or equipment needed to complete the job safely.

The Company is not responsible for delays caused by traffic, road works, accidents, adverse weather conditions or other events beyond its reasonable control, although it will use reasonable efforts to minimise disruption to the Customer.

11. Customer Conduct and Safety

The Customer must not instruct the Company's staff to undertake any action that is unsafe, unlawful or likely to cause damage to property or injury to persons. The Company may decline to follow any instructions that it reasonably considers unsafe or inappropriate.

The Company reserves the right to withdraw its staff and vehicles from any location where they feel threatened, at risk of violence or subject to unacceptable behaviour. In such circumstances, the Company may treat the job as cancelled by the Customer and charge for time spent and costs incurred.

12. Data Protection and Privacy

The Company will collect and use the Customer's personal information only for the purposes of providing quotations, managing Bookings, delivering the Services and handling payments and queries. The Company will take reasonable steps to safeguard personal data and will not share it with third parties except where necessary to perform the Services or comply with legal obligations.

13. Complaints

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied. The Company aims to handle complaints fairly and promptly.

14. Variation of Terms

The Company may amend these Terms and Conditions from time to time. The version applicable to a particular Booking will be the version in force at the time the Booking was confirmed. It is the Customer's responsibility to review the current Terms and Conditions before making a Booking.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as deleted, but the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation of Booking issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings, statements or representations, whether oral or written.